Angel City Audio is owned and operated by Hugh Nguyen, a longtime audiophile and founder of HTN Enterprises. We are a different kind of audio company, eschewing direct sales as well as large scale brick & mortar presence in favor of a small network of dealers across the country who function as a team. This allows ACA to focus on product without managing a large company and all the associated distractions, while still maintaining a close link to the dealers and a short path to the customer. Our dealers are an extension of us and partners in this endeavor - not just retailers.
We hope to bridge the gap between the traditional audio purchase experience and the internet direct sales model by offering personalized service and an equally strong focus on both the online community and traditional high end buyers. Most importantly, our focus is you!
Our number one goal is a happy customer. We promise to do whatever is necessary to ensure that you are one of them. We promise to always be available, always hear your concerns, and always go the extra mile for our customers.
Warranty & Returns
We are proud to stand behind our products. All Speakers are warrantied for a period of three years. All electronics are warrantied for a period of 1 year, with a 90 day guarantee of tube life in Melody Valve HiFi products. ACA will cover return shipping for the first 90 days, with the customer bearing responsibility for shipping costs thereafter. Exchange and restocking policies are at the discretion of individual dealers.
This warranty is for the sole benefit of the original purchaser of the covered product(s), and is not transferable.
We are committed to our customers' privacy. We will never share any personal information of any kind without expressed permission. We also respect any and all requests to opt out of communications.